Shipping policy
Shipping & Delivery Policy
1. Overview
This Shipping & Delivery Policy outlines how orders placed through the Stellar Baby website are dispatched and delivered.
It is intended to set clear expectations around shipping timeframes and delivery processes. For information about returns or faulty products, please refer to our Returns Policy and Warranty Policy.
2. Dispatch timeframes
Orders are typically dispatched within 1–3 business days from the date of purchase.
During peak periods, promotions, product launches, or unforeseen circumstances, dispatch times may be longer. We’ll do our best to keep you informed if there are any significant delays.
Business days do not include weekends or public holidays.
3. Shipping methods
We ship orders using reputable courier and postal services including Australia Post. Additional carrier options may be available depending on your location and will be displayed at checkout.
Available shipping options (such as standard or express) and associated costs will be displayed at checkout.
4. Delivery timeframes
Delivery timeframes vary depending on your location and the shipping method selected at checkout.
Estimated delivery times provided at checkout are indicative only and may be affected by factors outside our control, including carrier delays, weather events, or peak shipping periods.
5. Tracking your order
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available), allowing you to follow your delivery.
6. Address accuracy
Please ensure all delivery details are correct at the time of placing your order.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to resend the order.
7. Delivery issues and delays
If your order is delayed, missing, or appears to be lost in transit, please contact us at care@stellarbaby.com.au and we’ll assist in investigating the issue with the delivery provider.
If a shipment is confirmed as lost or damaged in transit, we will arrange a replacement or refund in accordance with our Returns Policy.
While we’ll do our best to help resolve delivery issues, delays caused by shipping providers or events outside our control may take time to resolve.
8. International shipping
At this stage, Stellar Baby ships within Australia only. If international shipping becomes available in the future, this policy will be updated accordingly.
9. Returns and faulty items
For information about returns, exchanges, or faulty products, please refer to our Returns Policy and Warranty Policy.
10. Contact us
If you have any questions about shipping or delivery, you can contact us at: