Privacy Policy

1. Introduction

Stellar Baby Co Pty Ltd (ABN 31 684 253 987) (“Stellar Baby”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store personal information when you:

• visit our website
• sign up to receive updates
• contact us, or
• make a purchase through our Shopify-powered online store

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Who this policy applies to

This Privacy Policy applies to individuals who interact with Stellar Baby online, including website visitors, customers, and subscribers.

Our website and services are intended for adults (such as parents, guardians, or caregivers). We do not knowingly collect personal information directly from children.

3. What personal information we collect

The types of personal information we collect depend on how you interact with us and may include:

• Name
• Email address
  
• Phone number
• Billing and shipping address
• Order and transaction details
• Customer support communications
• Website usage information (such as IP address, browser type, and pages viewed)

Payment information is processed securely by third‑party payment providers (such as Shopify and payment gateways). We do not store full payment card details.

4. How we collect personal information

We collect personal information when you:

• browse or interact with our website
• place an order
• subscribe to emails or updates
• contact us for support or enquiries
• interact with our marketing or social media content

Some information is collected automatically through cookies and similar technologies.

5. How we use your personal information

We use personal information to:

• process and fulfil orders
• provide customer support
• communicate with you about orders, products, or updates
• send marketing communications (you can opt out at any time)
• improve our website, products, and services
• meet legal and regulatory obligations
  
  

6. Cookies and analytics

We use cookies and similar technologies to:

• operate and improve our website
• understand how visitors use our site
• support marketing and analytics activities

Our website is powered by Shopify, which may place cookies necessary for store functionality. We may also use third-party analytics and marketing tools including Google Analytics and Meta (Facebook) Pixel to understand website traffic and measure the effectiveness of our marketing. These tools may collect information such as your IP address, browser type, pages visited, and interactions with our site.

You can manage cookies through your browser settings. Disabling cookies may affect website functionality. You can also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and manage Meta ad preferences at facebook.com/ads/preferences.

7. Disclosure of personal information

We may disclose personal information to trusted third parties where necessary to operate our business, including:

• e‑commerce and payment providers (such as Shopify and payment gateways)
• shipping and fulfilment partners
• marketing and analytics providers
• professional advisers (legal, accounting, compliance)

We do not sell personal information.

8. Overseas disclosure

Some service providers we use store or process information outside Australia, primarily in the United States. This includes Shopify, Google, and Meta. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements with our service providers.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Access and correction

You may request access to, or correction of, your personal information by contacting us using the details below.

11. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance at privacy@stellarbaby.com.au.

We will acknowledge your complaint within a reasonable time and aim to resolve it within 14 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

13. Contact us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Email: privacy@stellarbaby.com.au