Your Stellar Baby Guide & Support Hub

Parenting comes with enough questions already. We designed this page to answer the most common things parents ask about Orbie™, Sidekick™, the Stellar Baby App, setup, safety, travel, battery life, materials, guidance, warranty, shipping, and more.

Whether you're preparing for your baby’s arrival or already navigating everyday life with little ones, we’re here to make things feel simpler, clearer, and a little more reassuring.

General Questions

What is Orbie™?

Orbie™ is a portable environment monitor designed to track temperature and humidity in your baby’s surroundings in real time. It connects directly to the Stellar Baby App via Bluetooth and provides clear insights, alerts, and gentle sleepwear guidance to help parents feel more informed and supported.

What does Orbie™ monitor?

Orbie™ monitors:

  • Temperature
  • Humidity
  • Environmental changes over time
  • Real-time condition updates
  • Sleepwear and layering guidance through the app

The goal is to help parents better understand their baby’s environment without guesswork.

Is Orbie™ a baby monitor?

No. Orbie™ is not a traditional baby monitor with cameras or audio streaming.

Instead, it focuses specifically on environmental monitoring by helping parents understand the temperature and humidity conditions around their baby.

Is Orbie™ a medical device?

No. Orbie™ is not a medical device and does not diagnose, prevent, or treat any medical condition.

It provides environmental insights and supportive guidance to help parents and caregivers make informed decisions. It is not a substitute for caregiver judgement or medical advice.

Does Orbie™ prevent SIDS?

No. Orbie™ does not prevent SIDS.

Maintaining an appropriate sleep environment is recognised as part of safer sleep practice, and Orbie™ helps parents and caregivers monitor that environment. It is not a sleep safety device or a substitute for caregiver supervision.

Why did Stellar Baby create Orbie™?

Stellar Baby was inspired by Ollie — a tiny star who left a lifetime of impact.

After experiencing loss first-hand, we wanted to create thoughtful baby technology that genuinely supports parents with calm, practical, and evidence-informed guidance.

Orbie™ was designed to reduce guesswork, simplify decisions, and provide reassurance during everyday parenting moments.

How Orbie™ Works?

How does Orbie™ work?

Orbie™ uses Aurasense™ Technology to measure temperature and humidity in real time.

The device connects directly to the Stellar Baby App via Bluetooth, where parents can:

  • View live readings
  • Access historical environmental data
  • Receive alerts when conditions change
  • See sleepwear and layering guidance
  • Monitor different environments throughout the day

What is Aurasense™ Technology?

Aurasense™ is Stellar Baby’s proprietary technology powering Orbie™.

It supports:

  • High-accuracy environmental sensing
  • Battery efficiency
  • Reliable Bluetooth communication
  • Real-time updates
  • Sleepwear guidance integration
  • Alert functionality

It’s the technology that allows Orbie™ to deliver clear, dependable environmental insights in a simple and supportive way.

Does Orbie™ need WiFi?

No. Orbie™ connects directly to the Stellar Baby App using Bluetooth.

This means:

  • No WiFi setup is required
  • It’s easier to use while travelling
  • You can monitor environments without relying on WiFi access
  • Setup stays simple and straightforward

How do I connect Orbie™ to the app?

  1. Download the Stellar Baby App
  2. Turn on Bluetooth on your phone
  3. Open the app and follow the pairing instructions
  4. Place Orbie™ in your desired space
  5. Start monitoring in real time

The setup process is designed to feel simple, calm, and easy to follow.

Can multiple people use the same Orbie™?

Yes. Multiple caregivers can access the same Orbie™ on their own devices.

Invite members to your 'Space' and they can view the same Orbie™ and manage their own alerts.

Designed for shared caregiving, not shared accounts.

Does Orbie™ work overnight?

Yes. Orbie™ is designed to support overnight environmental monitoring and provide ongoing updates overnight.

Can I use Orbie™ in multiple rooms?

Yes. Orbie™ is portable and designed to move with your family, wherever life takes you.

You can use it with:

  • Nurseries
  • Bedrooms
  • Living areas
  • Prams
  • Travel cots
  • Family visits
  • Holidays and travel environments

How far does Orbie™ reach?

Orbie™ has a Bluetooth range of around 20 metres indoors, and up to 50 metres in open space. Walls, distance and other electronics affect range, as with any Bluetooth device.

Anyone you invite into your Space sees the same live readings through the app from anywhere, so the range only matters for whoever is physically with your babe.

Sleepwear & Guidance

What is sleepwear guidance?

The Stellar Baby App uses real-time temperature and humidity data to provide gentle guidance around appropriate sleepwear and layering.

This helps parents make more informed decisions about dressing their baby for changing conditions.

Are the sleepwear recommendations medical advice?

No. Sleepwear guidance is informational only and should not replace professional medical advice.

Always consult your child's healthcare provider for medical questions.

Parents and caregivers should also consider their own judgement and local conditions.

What information is the guidance based on?

The guidance is informed by evidence-backed research and recommendations from organisations including:

  • Red Nose Australia
  • Raising Children Network
  • Royal Children’s Hospital guidance

Why does humidity matter?

Humidity can influence how warm or cool an environment feels and may impact overall comfort.

Monitoring both temperature and humidity provides a clearer understanding of your baby’s surroundings than temperature alone.

Portability & Travel

Can I travel with Orbie™?

Absolutely.

Orbie™ was designed to be portable, lightweight, and easy to use wherever life takes you.

It’s ideal for:

  • Family visits
  • Holidays
  • Road trips
  • Overnight stays
  • Travel cots
  • Prams and bassinets

Is Orbie™ suitable for prams?

Yes. Orbie™ can be used for pram environments when positioned appropriately using Sidekick™.

Always ensure placement does not interfere with safety straps, airflow, or safe sleep recommendations.

What is Sidekick™?

Sidekick™ is Orbie’s flexible attachment accessory.

It allows you to securely position Orbie™ across different environments without permanent installation.

It’s designed to be:

  • Flexible
  • Lightweight
  • Reusable
  • Travel-friendly
  • Easy to attach and remove

Where can I use Sidekick™?

Sidekick™ can be used across many everyday environments including:

  • Prams
  • Travel cots
  • Nursery spaces
  • Carriers
  • Temporary sleep setups
  • Family visits and travel situations

Battery & Charging

How long does the battery last?

Orbie™ offers up to 60 days of battery life on a single charge under typical usage conditions.

Battery life may vary depending on usage, environmental conditions, and app connectivity.

How long does it take to charge?

Orbie™ charges from 0–100% in approximately 2 hours using the supplied USB-C charging cable.

The LED indicator shows solid amber while charging.

Does Orbie™ use button batteries?

No.

Orbie™ uses a built-in rechargeable battery and does not rely on disposable button batteries.

This was an intentional design decision, as button batteries can present safety risks in family environments.

What charging cable does Orbie™ use?

Orbie™ uses USB-C charging.

A Stellar Baby USB-C cable is included in the box.


Materials & Safety

What safety standards has Orbie™ been tested against?

Orbie™ carries the RCM (Regulatory Compliance Mark) and meets the applicable Australian standards: AS/NZS CISPR 32 for electromagnetic compatibility, and AS/NZS 4268 for its Bluetooth radio.

Stellar Baby™ is registered with the ACMA as a responsible supplier (E21585).

Orbie is also RoHS compliant, which restricts hazardous substances in electrical and electronic products.


What materials are used in Orbie™ and Sidekick™?

Orbie™ is made from post-consumer recycled ABS plastic.

Sidekick™ is made from post-consumer recycled TPU.

Both materials are chosen to support more responsible manufacturing, with drop resistance and long product life in mind.

How do I care for Orbie™?

  • Wipe clean with a soft dry cloth.
  • Don't immerse in water.
  • Avoid direct sunlight and extreme temperatures.
  • Use only the supplied USB-C cable.

What's in the box?

Each Orbie™ set includes:

  • Orbie™ device
  • Sidekick™ attachment
  • Stellar Baby USB-C charging cable
  • User guides

App & Alerts

What does the Stellar Baby App do?

The Stellar Baby App is the companion to Orbie™.

Through the app, parents and caregivers can:

  • View live readings
  • Track historical trends
  • Set personalised alerts
  • Access sleepwear guidance
  • Read The Know™ articles on safety, sleep, and caregiving

Free to use with your Orbie™. Available on iOS and Android.

What alerts does the app send?

You can set your own temperature and humidity ranges, and the app will alert you when conditions move outside them.

The app also sends notifications for low battery, fully charged, and disconnected state when enabled.

All alerts are opt-in. The app informs, it never alarms.

Is the app difficult to use?

No. The app was intentionally designed to feel calm, simple, and easy to understand.

The goal is to reduce information overload and provide only the insights parents actually need.

Does the app require a subscription?

No. The Stellar Baby app is free to use with your Orbie™.

Product Benefits

Why choose Orbie™ over a standard nursery thermometer?

Traditional nursery thermometers often provide only a basic number on a screen.

Orbie™ goes further by offering:

  • Live and historical readings
  • Real-time app connectivity
  • Environmental alerts
  • Sleepwear guidance
  • Portability for travel and daily life
  • Long lasting rechargeable battery
  • Clear app-based visibility without bright screens

It’s designed for real-life parenting, not just nursery shelves.

What makes Orbie™ different?

Orbie™ was built specifically for modern families who move between environments throughout the day.

Unlike many traditional nursery devices, Orbie™ is:

  • Portable
  • Bluetooth-connected
  • Travel-friendly
  • Rechargeable
  • Designed around simplicity
  • Focused on supportive guidance rather than information overload

Is Orbie™ suitable for newborns?

Yes. Orbie™ is designed to support families from the newborn stage onward.

Can Orbie™ help reduce parenting stress?

While no product removes every worry, Orbie™ is designed to reduce unnecessary guesswork and provide gentle reassurance for parents and caregivers.

Usage & Placement

Where should I place Orbie™?

Orbie™ is made to go wherever your little babe goes. The nursery, a pram, the car, a hotel, camping or grandparents' place. Wherever life takes you, Orbie™ comes along.

Keep Orbie™ out of reach of babies and small children. Avoid placing it:

  • Inside the cot, bassinet, or sleep area
  • In direct sunlight
  • Against heating or cooling vents
  • Where it could fall

Can I move Orbie™ throughout the day?

Yes. Multi-device households can run multiple Orbies™ across different environments inside the app.

Switch between them, and share viewing with other caregivers.

Can I use multiple Orbie™ devices?

Yes. Multi-device households may use multiple Orbies™ across different rooms or environments inside the app. You can switch between multiple Orbies™ inside the app, as well as share viewing with other family members.

Orders, Shipping & Returns

Where do you ship?

Shipping is available Australia-wide.

We don't currently ship internationally.

How long will shipping take?

Orders are dispatched within 1–3 business days.

Delivery time depends on your location and shipping method (Standard or Express).

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with tracking details.

What is your return policy?

You've got 60 days to be sure Orbie™ is right for your family. If it's not, send it back for a full refund, even if you've used it, and we'll cover the return shipping.

Faulty or defective products are prioritised under our 12-month warranty.

To start a return, head to our Support page and select 'Return request'. See our Returns Policy for full details.

What if my product arrives damaged?

If your order arrives damaged or faulty, please use the returns form on our website with your order number, a description of the issue, and photos where relevant.

We aim to respond within 3 business days.

Warranty & Support

Does Orbie™ come with a warranty?

Yes. Orbie™ comes with a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal use.

This is in addition to your rights under Australian Consumer Law.

Full details are on our Warranty Policy page.

What does the warranty cover?

The 12-month warranty covers verified defects in materials and workmanship under normal use. It does not cover:

  • Normal wear and tear
  • Accidental damage
  • Misuse or improper handling
  • Unauthorised modifications
  • Damage from improper charging

Your Australian Consumer Law rights are not affected. See our Warranty Policy for full details.

How do I make a warranty claim?

Use the warranty claim form on our website. You'll need your proof of purchase, a description of the issue, and photos or videos where relevant.

We aim to respond within 3 business days.

How do I contact Stellar Baby support?

You can contact our team through:

  • Email support
  • Website contact forms
  • Support resources within the Stellar Baby App

Support Email:
care@stellarbaby.com.au

What if I need help setting up my device?

Our support team is here to help.

We aim to make setup feel straightforward and supportive, and we can assist with:

  • Pairing issues
  • Bluetooth setup
  • Charging questions
  • Placement guidance
  • General troubleshooting

Sustainability

Is Stellar Baby focused on sustainability?

Yes. Orbie™ and Sidekick™ are made using recycled materials.

We also design for long use: rechargeable batteries, durable materials, and timeless design so products stay useful for years.

Why does sustainability matter to Stellar Baby?

We build products intentionally, for families today and for future generations.

Using recycled materials is part of that commitment.

Still Have Questions? We’re here to help.

Whether you need setup guidance, product support, warranty help, or simply want clarity before ordering, our team is always happy to assist.

Contact Support

care@stellarbaby.com.au